FAQs

Here are some of the most common questions we receive at Mughaven If you don’t find the answer you’re looking for, please feel free to contact us.

1. How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our Track Your Order page.

2. What is your return policy?
We accept returns within 30 days of delivery. Returns are free, and there is no restocking fee. Please visit our Return and Refund Policy for more details.

3. How long will it take to receive my order?

  • Handling Time: 1-2 business days.
  • Delivery Time: 4-6 business days.
    Please note that delivery times may vary based on your location and external factors such as weather or carrier delays.

4. What payment methods do you accept?
We accept major credit/debit cards, including Visa, MasterCard, American Express, Discover, as well as digital wallets like Apple Pay, Google Pay, and PayPal. For more details, see our Payment Policy.

5. Can I change or cancel my order after it has been placed?
If you need to change or cancel your order, please contact us immediately at Contact@Mughaven.store. We will do our best to accommodate your request, but we cannot guarantee changes if the order has already been processed or shipped.

6. Do you ship internationally?
Yes, we ship to select international destinations. Please note that international shipping times and costs vary based on the destination. Additional customs duties, taxes, and fees may apply, which are the responsibility of the customer.

7. What should I do if I receive a damaged or incorrect item?
If your order arrives damaged or if you receive the wrong item, please contact us within 7 days of delivery at Contact@Mughaven.store. We will arrange for a replacement or refund as quickly as possible.

8. How do I contact customer service?
You can reach our customer service team by email at Contact@Mughaven.store or by phone at +1 (659) 946-8665. We are available Monday through Friday and aim to respond to all inquiries within 24 hours.

9. Do you offer gift cards?
Yes, we offer digital gift cards that can be purchased on our website. Gift cards are delivered via email and can be used to make purchases on our site.

10. How do I apply a discount code?
You can apply a discount code at checkout. Enter the code in the designated field, and the discount will be applied to your order total.

11. Are there any items that cannot be returned?
Final sale items cannot be returned. Please refer to our Return and Refund Policy for a list of non-returnable items.

12. How do I create an account?
You can create an account by clicking on the "Sign Up" or "Account" link at the top of our website. Follow the prompts to enter your details and set up your account.

If you have any additional questions, please don’t hesitate to contact us. We’re here to help!